KARSTADTQUELLE BANK IMPLEMENTS
IVR-BASED INQUIRY FUNCTIONALITY FROM FIRST DATA

November 1, 2007

First Data Corp., a global leader in electronic commerce and payment services, is providing KarstadtQuelle Bank AG with an IVR-based (Interactive Voice Response; computer-controlled speech dialogue) inquiry capability that enables the bank’s cardholders to query  the current balances and credit limits on their prepaid and credit cards.

The IVR-based inquiry capability is the latest advance in functionality delivered through a five year business relationship between First Data and KarstadtQuelle Bank. This innovative solution enhances customer service and is available to customers worldwide through one service number.

“Working with First Data and through the use of Interactive Voice Response, we are now providing our customers with an improved service in relation to credit and prepaid card products,” comments Matthias Fachinger, Member of the Board of KarstadtQuelle Bank. “The Interactive Voice Response facility is an efficient instrument with which to accelerate the provision of information to credit.”